As carriers strive to adopt the ability to maintain sustainable customer relationships by putting their customers at the center of their business strategies, it still does not ensure 100% success.
Only the insurers who are willing to let their customers take the driver’s seat by delivering personalized customer experiences will steer through this customer-driven economy successfully.
According to a study, “every dollar spent on CRM implementation returns as much as $8.71 in ROI on overall sales revenue.” Therefore, every insurer should put in the required effort in choosing the right CRM solution.
Capabilities of Dynamics 365 CRM
360-degree customer view
Data privacy regulations with GDPR
Benefits of Dynamics 365 CRM in insurance
Strengthened relationships with policyholders
Optimized operational efficiency
Get full access to our detailed white paper to assess the current insurance market and Transforming Customer Relationship Management for Insurance with Dynamics 365.