Today, customers expect their queries to be answered on their terms and as quickly as possible. But how? What are the significant factors to create a superior customer experience? Speed. Convenience. Knowledge. Intuitiveness.
A PwC study states that nearly 80% of US consumers prefer the above-stated factors as the most important elements for a positive customer experience. Customers outside the US value time taken to offer more.
Adoption of AI bot technology in insurance brings a “human touch” and helps insurers to “build real connections” with their customers without frustrating them.
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