Being a major insurance provider with a grip over markets in 20 countries in the English and Dutch Caribbean, including Trinidad and Tobago, Barbados, Jamaica, Curacao, Aruba, St. Maarten, and Bonaire, the client wanted to acquire a service provider for Customer Service Solution (CSS).
Check out how Tezo helped the company to automate, streamline, and speed up business processes.
The client aimed at acquiring a Customer Service Solution (CSS) provider to reduce manual entry and request handling from multiple channels.
They were facing the below listed challenges:
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