Quality Management : Zero Defect Delivery- is it achievable or just a hype?

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Zero Defects is considered as one of the famous concepts in Quality Management. But the question arises – is there a possibility to deliver a Zero-Defect product?

Well, few people say it is not possible and few say it is possible if we follow certain principles and standards during the product development.

The concept of “Zero-Defect” in the quality management doesn’t really mean developing a product that has no defects but ensuring the quality standards and reducing the defects to a level of zero in your projects.

To understand the concept of “Zero Defect Delivery”, you need to follow few principles and going to tell you exactly that. Let’s begin!

Principle 1: Quality is defined as meeting the requirements

Every product or service will have the requirements. Quality of the product/service can be only defined when it meets the requirements.

Principle 2: Defects Prevention Is Better Than Quality Inspection & Correction

It is better to have quality checks at each level before the final product is delivered to the customer, rather than having a single check at the end of the release. This in turns, leads to higher resource consumption.

Principle 3: Quality Standard means Zero-Defects

The quality standard of a product is said to be attained when all the client requirements are met appropriately without any loopholes. When such cases are achieved, that is when we find a sheer situation “Quality Standards”.

Principle 4: Quality is measured in terms of money

Every defect represents a hidden cost. Hidden cost may include inspection time, rework, revenue, human effort, and customer dissatisfaction/lost customers. If the spending of money is properly identified then we can justify that they are used for improving the quality of the product or service.

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What’s next? The Implementation model

For implementing the Zero-Defect concept many companies use different models accordingly as per their requirements. Listed below are the steps to implement

  1. Set the Objective-In this phase we set the target quality objectives.
  2. Design the improvement tools-Identify the tools at every stage of productivity for achieving the goals.
  3. Process map- Identify the scope and areas for the improvement and prioritize the opportunities for improvement.
  4. Plan critically -In this phase, a detailed plan needs to be developed using the above inputs for the implementation.
  5. Documentation & Revision- After the implementation, all the processes need to be documented and retrospect for any flaws.

 “Zero-Defect delivery” is an effective philosophy for the quality management.

The core idea behind Zero-Defect is unreal and cannot be achievable. But the processes and method of working should be established which aims for the achievement. This helps the organization to move towards the path of quality and productivity. The essence of Zero-defect management not only helps in saving time but optimizing your monetary resources for Zero-defect management.

When are you starting with your Zero – defect management system?


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